Submit a Complaint

Complaint Handling Procedure

How to Submit a Complaint

  • Website: Online complaint form
  • Email: complaints@atyaffuture.edu.sa
  • WhatsApp: +966 54 995 0054
  • Phone: +966 54 995 0054
  • In person: Customer service office

Processing Timeline

  • Receipt & RegistrationImmediate
  • Initial ReviewWithin 1 business day
  • Investigation2-5 business days
  • Final ResolutionWithin 10 business days

Your Rights

  • Receive a reference number
  • Complete confidentiality
  • Regular updates
  • No discrimination
  • Written justified decision

Escalation Process

If you're not satisfied with the outcome:

  1. Department Manager - Review within 3 days
  2. Institute Director - Final review within 5 days
  3. External authorities (Ministry of Commerce: 1900, TVTC, Taradhi platform)

Complaint Form

Example: 05xxxxxxxx

Brief description of the complaint topic

Your information will be handled with complete confidentiality according to our privacy policy.

Alternative Contact Methods

Email: complaints@atyaffuture.edu.sa

Phone: +966 54 995 0054