1. Policy Scope
This policy applies to all training programs offered by Atyaf Future Training Institute.
2. Withdrawal Right (Online Registration)
2.1 Legal Period
According to Saudi E-Commerce Law, students have the right to withdraw within 7 days from the date of online registration.
2.2 Conditions
- Not started attending the training program
- Not received training materials
- Submit written withdrawal request
2.3 Exceptions
Withdrawal right does not apply to:
- Programs that have already started
- Customized programs
- Digital materials that have been downloaded
3. Cancellation Before Program Start
3.1 Early Cancellation (More than 14 days)
- Full refund of paid fees
- SAR 100 administrative fee deduction
3.2 Medium Cancellation (7-14 days)
- 75% refund of fees
- Registration fees retained
3.3 Late Cancellation (3-7 days)
- 50% refund of fees
- Training materials fees non-refundable
3.4 Last Minute Cancellation (Less than 3 days)
- No refund
- Possibility to transfer to another course (subject to availability)
4. Cancellation After Program Start
4.1 During First Week
- 30% refund (for documented emergencies only)
- Examples: Medical condition, family emergency
4.2 After First Week
- No refund
- Possibility of credit for future courses (exceptional cases)
5. Program Transfer
5.1 Before Program Start
- Free transfer once
- Second transfer: SAR 200 fee
5.2 After Program Start
- Transfer during first week only
- SAR 500 transfer fee
- Subject to seat availability
6. Program Postponement
- Postponement allowed once only
- Maximum 6 months postponement
- Request must be submitted 7 days before start
7. Cancellation by Institute
If the institute cancels a program:
- Full refund of paid amount
- Or transfer to another program (student's choice)
- Compensation for documented direct expenses (max SAR 500)
8. Refund Procedures
8.1 Request Submission
- Fill online refund request form
- Attach required documents
- Explain cancellation reason
8.2 Request Processing
- Request review within 3 business days
- Response with approval or rejection with reasons
- Refund execution within 14 business days
8.3 Refund Methods
- Bank transfer (preferred method)
- Cheque in student's name
- Cash from institute (amounts less than SAR 1000)
9. Special Cases
9.1 Medical Circumstances
- Submit certified medical report
- Possibility of postponement or partial refund
9.2 Scholarships
- Submit official letter from scholarship provider
- Full refund or credit transfer
9.3 Visas (International Students)
- Visa refusal: Full refund
- Provide official refusal proof
10. Training Materials
- Printed materials: Non-returnable after receipt
- Digital materials: Non-refundable after download
- Training equipment: Based on condition at return
11. Inquiries and Complaints
For any inquiries about this policy:
- Email: support@atyaffuture.edu.sa
- Phone: +966 54 995 0054
- WhatsApp: +966 54 995 0054
12. Dispute Resolution
- Attempt amicable resolution first
- Arbitration through Taradhi electronic platform
- Court as last resort